Responsible Gaming

Gamble responsibly

Gambling involves risk, and outcomes cannot be predicted or controlled. There is no guaranteed strategy, system or pattern that can ensure a win. Past results do not influence future results, and a losing streak does not mean that a win is due. Only gamble with money you can afford to lose after essential living costs and other financial commitments have been met.

Responsible gambling starts with making deliberate decisions before you begin. Think about how much time and money you are comfortable spending, and decide what you will do if you reach those limits. Avoid changing your limits while you are playing or increasing them to try to recover losses. Chasing losses can lead to larger bets, longer sessions and financial harm.

• Set a spending limit before you play and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Never borrow money, use credit intended for essential costs or sell belongings to gamble.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that gambling is not a reliable source of income.
• Keep your account details secure and do not allow another person to gamble using your account.
• Review your gambling activity regularly and act early if your behaviour changes.

It can also help to talk openly with someone you trust about your gambling budget and habits. A friend, family member or support professional may notice changes that are difficult to recognise yourself. Asking for help early is a practical and responsible step, not a sign of failure.

Tools for safer play

Depending on the features available on your account, safer gambling tools may help you manage how you play. These tools are designed to support your decisions, but they work best when used before problems arise. Read the terms of each tool carefully and make sure you understand when a change will take effect.

Deposit and spending limits

A deposit or spending limit can restrict the amount added to or used from your account during a selected period. Choose an amount based on your available entertainment budget, not on the amount you hope to win. A limit should be viewed as a firm boundary. If you reach it, stop playing rather than trying to work around it.

Time reminders and activity reviews

Time reminders, account statements and activity reviews can help you see how long you have been playing and how much you have spent. Use this information to make a realistic assessment of your habits. If a session is taking longer than planned, log out and take a break.

Temporary breaks and self-exclusion

A temporary break may be useful if you want time away from gambling. If you are finding it difficult to control your gambling, self-exclusion can prevent access for a chosen period or in accordance with the applicable process. Self-exclusion should be taken seriously. Do not open another account, use another person’s account or ask someone else to place bets for you while excluded.

If you wish to use a safer gambling tool, review the relevant account settings or contact the available support channel through the website. We will provide information about the options available and any steps required. Tool availability, timing and conditions may vary, so always check the current information before making a request.

Recognising signs of gambling harm

Gambling harm can develop gradually. It may affect money, mood, physical health, relationships, study, employment or other responsibilities. You do not need to wait until a serious problem has developed before taking action. If you are concerned, stop gambling and seek independent support.

• Spending more time or money gambling than you planned.
• Trying to win back money that has already been lost.
• Increasing bet sizes to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to stop.
• Hiding or minimising gambling activity from family, friends or colleagues.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Neglecting work, study, sleep, health or personal responsibilities.
• Arguing with people close to you because of gambling.
• Feeling regret, shame or distress after gambling but continuing to play.

If any of these signs sound familiar, consider taking an immediate break, applying a restriction or self-exclusion request, and speaking with a qualified support service. Avoid attempting to solve gambling-related debt by gambling more. Make a list of urgent financial commitments, contact relevant providers about available assistance, and ask a trusted person to help you make a plan.

If gambling is affecting your mental health or you feel unsafe, seek urgent assistance through appropriate emergency or crisis services in your area. Responsible gambling support is available for players, as well as for family members and friends who are affected by another person’s gambling.

Support, account safety and our approach

Players in Australia can seek independent information and support from recognised gambling help services, financial counsellors, health professionals and community organisations. These services can offer confidential guidance about gambling behaviour, financial pressure, relationships and emotional wellbeing. Search for a service that operates in your state or territory and choose the type of assistance that best suits your situation.

If someone close to you is experiencing gambling harm, try to approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Protect shared finances where appropriate, and avoid providing money for gambling or covering up gambling-related problems. Support should not require you to put your own safety or financial wellbeing at risk.

United Casino may use age and identity checks, account monitoring and safer gambling processes to help protect players and meet applicable requirements. We may ask questions about account activity or financial circumstances where appropriate. These checks are intended to support account safety and responsible participation. Players should provide accurate information and keep their personal and login details secure.

Gambling is restricted to people who meet the applicable minimum age and legal requirements. Do not allow minors to access your account or gambling services. Keep devices protected, use strong passwords and log out when your session ends. If you believe another person has accessed your account, stop using it and report the concern through the support options available on the website.

Our responsible gaming information is provided to encourage safer decisions and does not remove the risks associated with gambling. Rules, account features and support processes may change, so please read the current website information and applicable terms before using a service. If you need help, take action early: stop playing, use the available restriction tools and contact an independent support service.